Email FAQ

How to set up my email account in Outook?

How to change the password to my email account?

How to access my email when I am not on my own computer?

What do I do when my email account is full?

I cannot send email from Outlook

I cannot receive email in Outlook

I am traveling with a laptop and cannot send email from Outlook

I have attempted all suggestions in the FAQ without solving my problem

How do I report an email problem?

>   How to set up my email account in Outlook ?

In Outlook select Tools/Email Accounts/Internet Email Settings(POP3):

Input the following account details:

Email address: yourname@yourdomain.com
User name/login: yourname@yourdomain.com
Password: ********
Incoming (POP3): 83.169.77.155
Outgoing (SMTP): 83.169.77.155*

The SMTP server requires authentication. To enable SMTP authentication please select More settings/Outgoing server, tick ‘My outgoing server (SMTP) requires authentication’ and tick ‘ Use same settings as my incoming mail server’.

* Please note clients located in Seychelles cannot use SMTP authentication and should indicate their ISP provider’s IP in the SMTP field.

>   How to change the password to my email account?

To change the password for your account, log on to Webmail interface: http://webmail.yourdomain.com
Click  menu label 'My account' in left menu / select 'Password' enter Old password and New Password and confirm New password and press button Change Password. 

Please note a secure password should be of minimum 6 characters and contain a combination of small and capital letters, numbers and special signs.


>   How to access my email when I am not on my own computer?

All accounts benefit from a Webmail access to change password, to read and send emails via the Internet when abroad. You can use the following address:
http://webmail.yourdomain.com

>   What do I do when my email account is full?

WEB request that received emails be downloaded regularly and copies not left on our servers.

We recommend you delete emails received and sent from you account on the server.

>   I cannot send email from Outlook

1. Make sure you are connected to the Internet. Can you browse web pages? If you cannot connect to the Internet please contact your ISP/IT Administrator.

2. Verify the email account settings in Outlook:

Login: yourname@yourdomain.com
Password: ********
Incoming (POP3): 83.169.77.155
Outgoing (SMTP): 83.169.77.155*

The SMTP server requires authentication. To enable SMTP authentication please select More settings/Outgoing server, tick ‘My outgoing server (SMTP) requires authentication’ and tick ‘ Use same settings as my incoming mail server’.

* Please note clients located in Seychelles cannot use SMTP authentication and should indicate their ISP provider’s IP in the SMTP field.

3. If you are connecting from behind a firewall on a company network, please check with your company IT Administrator that your firewall has SMTP authentication enabled.

4. Can you send email using Webmail? To verify, open your browser, go to your Webmail interface on this address: http://webmail.yourdomain.com, login with your email and password, open a new email and send a test email.
If you can send from Webmail your email account is working as it should.
If you are unable to send from Webmail please contact your local WEB office.

>   I cannot receive email in Outlook

1. Make sure you are connected to the Internet. Can you browse web pages? If you cannot connect to the Internet please contact your ISP/IT Administrator.

2. You have verified on Webmail that you do indeed have uncollected emails in your Inbox that Outlook does not collect ?
If you can receive emails on Webmail your email account on the server is working as it should.

3. Verify your email account settings in Outlook:

Email address: yourname@yourdomain.com
User name/login: yourname@yourdomain.com
Password: ********
Incoming (POP3): 83.169.77.155

4. Increase the time out for connecting to the mail server; In Outlook select Tools/Email Accounts/Internet Email Settings(POP3)/ More settings/Advanced. Here you can increase the Server timeouts.

5. If you are still unable to receive emails in Outlook please contact your IT Administrator and ask him to verify your computer. Settings in antivirus software, firewalls and usage filters on your machine or network may affect your connection and ability to collect emails with Outlook.

>   I am traveling with a laptop and cannot send email from Outlook

Some countries and ISP providers do not permit you to send email from within their network unless you use their IP configuration for the outgoing server (SMTP).

We do not recommend changing the SMTP settings as this may result in emails sent to be tagged as spam by our MailServer.

Instead we recommend using your WorldClient access for sending email while traveling.

>   I have attempted all suggestions in the FAQ without solving my problem.

Please contact WEB to report your problem.


>   How do I report an email problem?

You can report email problems by sending an email to

To help us troubleshoot please describe/answer all of the following:

Email address, or addresses, in full concerned ?
Describe the error message (system or PC generated)
What did you do before you received the error message?
When was error first detected and how ?
Are your Outlook settings are correct?
Are you connecting from behind a firewall?
Can you send emails from Outlook?
Do you receive emails in Outlook?
Can you send from WorldClient ?
Do you receive on WorldClient ?
Your name, company, position and an alternate email contact where we can reach you?